In case you are a site owner, a problem may always crop up and it does not automatically have to be connected to the web hosting service itself. For example, something may go wrong when you update a software app or some critical content might be modified or deleted accidentally. No matter what the essence of the problem might be, you will need to touch base with the tech support team and request them to retrieve a backup or to help you deal with the problem that you’re struggling with. How promptly they will do this will determine the length of time that your sites will be down. For given sites like community web portals or e-shops, a protracted outage duration can too often mean losing visitors and cash. For this reason, it’s of vital importance that you use the services of a company that provides not only a very good help desk service, but also a timely one.
One-Hour Response Guarantee in Cloud Website Hosting
Our Linux cloud website hosting
offer a 1-hour reply guarantee, which suggests that irrespective of what question or issue you may have, we’ll always be there to help you out. In fact, it rarely takes more than 30 minutes to get a problem solved or an enquiry answered, and this is valid for both pre-sales and technical matters. Our help desk support staff representatives will be at your disposal 24-7, even on legal holidays and weekends, which suggests that you will obtain immediate assistance anytime you need it. We understand how precious time can be, so by the time we answer your email or ticket, we will have looked into the issue and, if we haven’t sorted it out, we’ll give you more info about what you need to do on your end – when the situation requires it. With our support service, you can rest assured that there will be somebody to help you momentarily, no matter what time it is.