A live chat is one of the methods of communication offered by some web hosting providers as a part of their support service. Depending on the provider, the chat can be used for billing, pre-sales and/or technical support. This way of communication is quicker than a support ticket and it makes it much less likely to misunderstand or misspell something compared to a call with an agent. Furthermore, when the issue that you experience requires some time to be examined and dealt with, you're able to do something different in the meantime rather than just waiting, as you'd have to do when you call. Also, you can use a live chat assistance service totally free provided that you have web accessibility even when your website hosting supplier is based in another country and they do not have a local telephone number you can call.
Live Chat Support in Cloud Website Hosting
As we consider the fact that a great number of situations are usually resolved if you speak with a live person, we offer a live chat service for all our prospective and active clients. Our chat is available every day and our customer care representatives can assist you with a wide range of questions and problems. In case you are not our customer yet, you can learn more about our cloud website hosting packages and the hosting environment in general to be certain that your sites will function efficiently on our servers. In case you already have an account and you have some questions or you encounter any kind of issues with any of our services, you can get in touch with us through our live chat and we can provide you with the required details or assist you to troubleshoot the issue. You will need to open a support ticket for some issues that need more time or the help of a sysadmin, but for a number of common issues you can receive help right away.