There are a handful of ways in which you can contact the hosting company whose services you’re using, but the one that you will invariably find regardless of which company you opt for is a trouble ticket system. It’s the easiest communication medium for different reasons. If no support staff member is available at the moment and they are all occupied, a phone call may not be responded to, but a ticket will always hit home. Plus, you can copy & paste large pieces of information without needing to worry about spelling mistakes, and if a particular problem requires more time to be fixed or a number of replies must be exchanged, all the information will be in the same place, so either party can always see the comments provided by the other one. The negative side of using tickets to get in touch with your hosting company is that they are often separate from the hosting platform, which suggests that if you need to provide info or to follow directions, you will need to use at least two different interfaces and this number may grow if you would like to administer a couple of domains. In addition, many web hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting around for a response.
Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we’re using for our Linux cloud website hosting isn’t separate from the hosting account. It’s an integral part of our fully featured Hepsia hosting Control Panel and you’ll be able to visit it at any time with just a few clicks, without ever logging out of your account. The ticketing system offers a quick-search field, which will help you track down virtually any trouble ticket that you’ve already posted, if needed. Also, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can learn how to solve a given problem even before you actually post a ticket. The response time is no more than 1 hour, which implies that you can get quick assistance at any particular time and if our customer service team recommends that you do something inside your hosting account, you can do it immediately without the need to log out of the Control Panel.